Legal
Terms of Service
Last updated: 2026-08-17
Parties
These terms are between you and Overbuilt Technologies LLC ("Overbuilt", "we", "us"). Contact: James McConnell · operations@overbuilt.ai.
What we provide
Overbuilt configures and operates AI agents against systems you connect, at the tier you have purchased. Setup fees cover configuration and delivery of the agents in that tier. Monthly fees cover operation, support and the run allowance stated at purchase.
Run allowances and overage
One run is one agent completing one job once. Each tier includes a monthly run allowance. We meter runs rather than agents because cost tracks how often work happens and how much has to be read, not how many agents exist.
Each tier carries a per-agent run estimate, and what you actually receive is the total — a single monthly pool your agents draw from however the month falls. Starter is 75 runs per agent, a 150-run pool. Operations is 200 per agent, a 1,000-run pool. Agent Workforce is 450 per agent, a 3,150-run pool. Nothing is throttled mid-job and no agent stops without us telling you.
If you go past the allowance, additional runs are itemized individually on your next invoice at a published per-run rate. The first ten additional runs are charged at your tier's standard run rate, derived from the monthly fee divided by the per-agent run estimate. Every run past those ten carries a 30% surcharge on that rate, because sustained overage usually means the tier is wrong rather than the month being busy.
| Tier | Per agent | Shared pool | Additional runs 1–10 | Each run past 10 |
|---|---|---|---|---|
| Starter | 75 | 150 | $10.00 | $13.00 |
| Operations | 200 | 1,000 | $7.50 | $9.75 |
| Agent Workforce | 450 | 3,150 | $5.56 | $7.23 |
We are alerted as soon as an allowance is exceeded. We will either adjust the configuration or contact you by the next business day with the cost and the options. If you consistently exceed a tier, we move you up rather than quietly billing overage forever.
Service levels
Every agent is monitored automatically, around the clock. If a run fails, stalls or starts behaving abnormally, our monitoring catches it and pages us — we do not wait for you to report it.
On every tier, we commit to:
- Responding by the next business day when a run fails or an agent stops working.
- Telling you by the next business day when we become aware of an incident that materially affects your agents, whether or not you have noticed it.
This is a floor, not a target. Higher tiers carry faster support channels — same business day on Operations, a named contact and direct line on Agent Workforce — and in practice most issues are handled well inside the committed window. The commitment above is what we are contractually bound to on any tier.
What we do not promise
We do not publish an uptime percentage. Overbuilt runs on infrastructure operated by others — hosting providers and model providers — and a guarantee on their availability would be a promise about someone else's platform. We commit to what we control: monitoring, response, and putting the work right.
Remedy when an agent does not run
Where an agent fails to run and the cause is within our control, the work is not lost and you are not charged for the failure:
- Once the agent can run successfully again, the runs the failed job would have consumed are credited back — you do not pay twice for one piece of work.
- The credit is noted on your account, and on request either added to your run pool for that period or deducted from the following month's fee.
These credits are the sole and exclusive remedy for a missed service level or a failed run. They do not apply where the failure is caused by an outage at a third-party provider, by a system you connect being unavailable or changing without notice, by credentials being revoked, or by anything else outside our control — though we will still tell you what happened and put it right.
Your responsibilities
- You own the systems you connect and the data in them.
- You are responsible for approving outbound actions. Approval gates only protect you if someone reads before approving.
- You must have the right to grant the access you grant.
Confidentiality
We treat client information as confidential and we sign a non-disclosure agreement with every client. We do not name clients in marketing without written permission. Where we describe work publicly we describe it in operational terms only, with no detail sufficient to identify the business.
Fees and payment
- Setup fees are non-refundable.
- Monthly fees are payable by credit card, ACH or wire.
- Payment is due on the invoice date, with a grace period of five business days.
- Amounts still unpaid after the grace period carry a late charge, applied once per overdue invoice, at the rate set out below.
The late charge steps down as the tier goes up. Larger engagements carry larger absolute balances, so a flat percentage would penalize them disproportionately for the same delay.
| Tier | Monthly | Late charge | Amount |
|---|---|---|---|
| Starter | $750 | 10% | $75 |
| Operations | $1,500 | 8% | $120 |
| Agent Workforce | $2,500 | 5% | $125 |
| The Boardroom | from $10,000 | 3% | from $300 |
The five-business-day grace period applies to every tier. Nothing is charged inside it.
Cancellation
Cancellation requires at least two weeks' notice before your next billing cycle. Cancel inside that window and the next cycle is charged, and service continues through the end of that paid period.
On cancellation you receive an export of your data. See the Privacy Policy for retention.
Contact and notices
James McConnell · operations@overbuilt.ai · 678-276-6587
Formal notices under these terms should be sent in writing to:
Overbuilt Technologies LLC
2810 N Church St PMB 910677
Wilmington, Delaware 19802-4447
United States
Governing law
These terms are governed by the laws of the State of Delaware, where Overbuilt Technologies LLC is registered.